Viasat Internet Review: Plans, Prices, and Deals

As I was working on this Viasat review, the company announced a major overhaul of its residential internet plans, with a totally new pricing structure. The new, simplified Viasat Unleashed plan now gives Viasat an edge over Hughesnet and Starlink in data and overall value. Still, satellite internet download speeds and latency can’t compete with traditional internet options like fiber, cable, or new wireless 5G options, so customers should temper expectations when shopping for any satellite internet plan.

Viasat is available to 99 percent of the U.S., but its full 150Mbps capability isn’t. Specifics around price and download speeds will depend on your address. For example, the Me-Wuk American Indian reservation in Tuolumne, California, can get the full 150Mbps capability, but the remote town of Petaca, New Mexico, can only get the basic speed of 12Mbps.

I entered dozens of zip codes from around the country into Viasat’s site and found that 100Mbps was the most common top speed, with 150Mbps rarely found. With Unleashed, you’ll get the fastest speed available in your area, which will also factor into your monthly rate.

Viasat Unleashed comes with unlimited high-speed data. Other providers like Hughesnet also advertise unlimited high-speed data, but in reality, have priority data caps. Starlink separates its plans into two main tiers, standard data and priority data. Starlink provides unlimited standard data which features download speeds around 100Mbps, with its higher speeds of up to 220Mbps requiring a priority plan with a data allotment. Viasat Unleashed has no priority data caps, with virtually unlimited data.

Overall, Viasat Unleased is a bit more expensive than some Hughesnet plans, but for unlimited data, no contract, and the potential for faster service, Viasat is a better value. It also doesn’t require the high startup costs Starlink has with its equipment purchases.

Viasat still offers unlimited plans in very rural locations that can’t access their Unleashed plans. However, given the pricing, Unleashed is almost certainly the better option. Plus, even though these plans are called unlimited, they still have a priority data cap.

If you’re in an area where you can only get the Viasat plans listed above, we suggest looking at Hughesnet, Starlink, or a satellite internet alternative.

Most of Viasat’s fees concern its specialized equipment and installation. Installation costs depend on a soft credit check. Other factors, such as the location of the installation or the need for specialized mounting equipment, can also affect the final price of your installation.

Viasat’s new Unleashed plan comes with no contract, so there are no termination fees if you cancel. However, at cancellation, you’ll need to ship their equipment with the return packaging they provide. Viasat will automatically charge your payment method on file for damaged or unreturned equipment.

While Viasat and other providers advertise download speeds up to 150Mbps, these are not guaranteed and depend on your location. Still, it should be enough for streaming, surfing the web, email, and voice chat.

So while download speed in some cases surpasses both Hughesnet and Starlink’s standard plan, it’s pretty middle-of-the-road in the best-case scenario. Starlink’s priority plans leave both Viasat and Hughesnet in the dust, but they are prohibitively expensive unless you are wealthy. The metric that’s also important to consider is average latency. Unfortunately, this is a common weakness among satellite providers.

Similar to Hughesnet, Viasat utilizes geostationary satellites that remain in a high orbit above the Earth, contributing to the higher latency. In contrast, SpaceX’s Starlink and Amazon’s upcoming Project Kuiper use low-earth orbit satellites that are much closer to the planet, allowing for lower latency.

While download speeds are decent, it will still appear like your internet is slow basically because the signal has so far to travel.

Average latency from providers like Viasat has been measured in the high hundreds of milliseconds. Customers I spoke with reported latency between 600ms to 800ms (for comparison, average cable latency is 15–35 ms). They told me multitasking on the internet is difficult and especially frustrating when multiple people in the household are using the internet. Even when calling someone over the internet, there is a noticeable delay in conversations.

Customers I’ve spoken with say that while speed can be an issue, it’s rare that it outright stops working—although, some customers told me their service can be spotty. Weather will significantly affect the speed of your Viasat service, but that’s also true with any satellite provider.

Be aware of fees for technicians to come out to make repairs that cost up to $95 and a hefty fee of $200 if you need your dish relocated to a different spot. Viasat offers an EasyCare add-on service that waives most of these service fees and gives you priority support but costs an additional $9.99 per month.

Do I think it would be better if these things were just included in Viasat's normal service? Sure. But since that's not likely to happen, you might consider Viasat EasyCare, particularly if you've been burned by bad customer care or expensive service calls before.

Unlimited data is where Viasat most clearly outshines its competitors. With its updated Unleashed plan, Viasat is the only satellite internet provider to offer its fastest speeds with unlimited high-speed data. While Viasat’s new plan is virtually unlimited, it does let customers know that if they go over the monthly, normal usage of data, which they claim as 850GB, then they will likely slow speeds down to save bandwidth.

Hughesnet manages the traffic of its network with a 200GB cap on priority data, so once you go over, your speeds will slow to around 1 to 3Mbps. Starlink’s Priority plans give customers the full speed of up to 220Mbps, depending on your location, but the Standard Starlink plan gives customers unlimited data with speeds around 100Mbps. Viasat Unleashed is going to be better for heavy-data households but it's tough to say how consistent speeds will be with every customer given free rein with unlimited high-speed data.

Viasat sits in the middle of the pack price-wise. Viasat’s Unleashed plan is more affordable than Starlink’s standard plan but slightly more expensive than Hughesnet’s Elite plan ($89.99 per month plus a one-year discount of $25 per month). The fact that there’s no contract and virtually unlimited data makes the higher cost worth it for allowing you to be more flexible. Hughesnet users need to be ready to have the service for at least two years.

For a deeper dive into these internet services, check out our full Hughesnet vs. Viasat breakdown. Viasat Internet and Starlink Internet are on more even footing when it comes to pricing. Where Starlink wins out is its technology that lowers latency.

However, Starlink’s plans are extremely expensive—particularly the mobile options. You’ll need to pay Starlink’s heavy upfront costs of either $349 or $2,500. You’re also on your own when it comes to installing Starlink, but you’ll at least own the equipment and can resell it.

For a deeper breakdown of these data-heavy satellite providers, check out our Viasat vs. Starlink review.

Satellite internet is available nearly everywhere in the U.S., but its speeds and prices make it impossible to recommend to anyone who has other internet options such as cable or wireless 5G internet. T-Mobile and Verizon both offer wireless home internet solutions with high speeds and lower latency than satellite for a much better price. The only caveat is that it’s not as widespread or available everywhere as satellite. You need to be in the range of a provider’s 5G cell tower and in a spot where you can receive a clear signal.

Another great alternative to satellite—and an economical one to boot—is fixed wireless internet. It’s definitely not as widespread as satellite or even 5G, but if you happen to be in an area with a provider like Rise Broadband, you can get decent internet speeds in a rural area for a competitive price.

While I recommend Viasat or other satellite internet providers when there’s no alternative, I always recommend checking to see if there’s a viable provider other than satellite. Enter your zip code to see what providers are available in your area.

Customers I got in touch with often struggled to find anything overly positive to say about their Viasat service.

“Viasat speeds were good, but the latency was bad—800ms plus,” former Viasat customer Jason Astel told me in a recent interview. “It was not an ISP to stream anything.”

Astel, who lives in rural Missouri, originally got it for home entertainment and his children’s school. Streaming wasn’t a viable option, so Astel told me he had to supplement with a satellite TV plan, which increased his bill even more. Astel left the service for Starlink, which he says has been a much better experience.

“The actual service has been reliable enough to not have to contact customer service,” said Michael David, network engineer who uses Viasat at his work. In rural locations around the country, David’s work uses Viasat as a backup in case its primary internet connection suffers an outage.

“During typical times it’s not so bad, but when there’s a lot of volume on the network, the congestion can cause packet loss and errors with multiple devices,” he said.

Not everyone had a consistent signal. The online discourse surrounding Viasat was filled with comments about dropped service and slower-than-advertised speeds. One customer I interviewed said his service was constantly spotty, even on clear days.

“Zoom works relatively well, although the resolution is not great and it sometimes has to buffer,” said Viasat customer Sal Salamone, in rural upstate New York. “My work requires I use a VPN, and it’s impossible with Viasat. It slows it down too much.”

Salamone said when he upgraded his plan a few years ago, the service got nominally better, but it was not worth the bigger monthly payment.

“There’s just no comparison,” Salamone said when comparing Viasat to traditional broadband internet.

Alongside ongoing deals for commercial and government contracts, Viasat this year restructured its residential internet offering with simpler pricing. Rather than being presented with several different internet packages with varying speeds and data caps, Viasat decided to follow a structure similar to Starlink—ditching its two-year contract and giving customers unlimited data over the highest available speed in the area.

This follows a year when the company’s latest ViaSat-3 satellite malfunctioned and was unable to deliver its full capabilities. While this didn’t affect current Viasat customers, the satellite was a key part of the company’s future plans, so it could impact offerings down the road (and even Viasat’s ability to take on new customers). Viasat insisted that the flexibility of its fleet would still allow for the completion of long-term goals. Over the next few years, Viasat is poised to launch more ViaSat-3 satellites to further support its internet operation across the globe.

For more Viasat internet details, check out our full Viasat FAQ. If you’re specifically interested in moving your Viasat Internet service to a new address, check out the Viasat Internet section of our Transferring Internet Service guide.

Viasat customer service can be reached by phone (866-945-3258). If you have Viasat Easy Shield Premium, you can access Viasat’s dedicated phone line for a shorter, more streamlined experience.