Don’t let confusion about Viasat stop you from enjoying satellite internet at broadband speeds. We’ve got the answer you need to put your mind at ease and get you online with Viasat Internet service.
We’ll start with an easy one about why you should choose Viasat.
Jump to: General Viasat Questions | Internet Service | Pricing | Billing | Availability | Equipment and Installation | Customer Service
Which satellite internet provider has the fastest speeds?
Viasat Internet offers the fastest satellite internet available. Its download speeds can reach as fast as 150Mbps in some areas. Viasat is widely available, but that top speed may not be available everywhere. But, Viasat's flagship package offers broadband speeds (at least 25Mbps download and 3Mbps upload). With the speeds available from Viasat Internet, you’ll be browsing social media and binge-watching Netflix in no time.
General Viasat Questions
What is Viasat?
Viasat is a satellite communications company. It provides satellite internet and phone services to government, corporate, and residential clients. Its residential internet service was formerly branded Exede Internet. After purchasing Wildblue, a smaller satellite internet provider, it also provided services in some areas under that brand name.
In 2017, Viasat dropped the brand names Exede and Wildblue and now offers all its residential internet service under the name Viasat Internet.
Is Viasat the same as Exede Internet?
Yes. Viasat used to offer residential satellite internet service under the brand name Exede Internet. It dropped the name Exede in 2017. Now it uses the name Viasat Internet for all its residential internet services. While all new service plans are marketed as Viasat Internet plans, customers who were on existing Exede plans were grandfathered into the new brand, and most could keep their service agreement.
What is Viasat 2?
Viasat 2 is the satellite launched by Viasat in 2017. It has a huge throughput capacity that allows it to provide satellite internet service to airlines and other large corporate clients while still offering up to 100 Mbps download speeds to residential customers.
Can I get Viasat for my rural business?
Yes. Viasat offers a wide array of business communication solutions that are ideal for anything from small businesses to airlines.
Viasat Internet Service
How fast is Viasat Internet?
Viasat offers top speeds up to 150Mbps. Internet packages from Hughesnet, another leading satellite internet provider, offer up to 100Mbps. See Viasat Internet plans for a bigger breakdown.
How do I get TV service with my Viasat Internet plan?
You can pair your Viasat Internet service with satellite TV from DISH or DIRECTV. Satellite TV requires a separate satellite dish. So, if you get Viasat Internet and DISH or DIRECTV, each company will have to install its own satellite dish.
Can I use a VoIP with my Viasat Internet service?
Yes, you can use Voice over Internet Protocol (VoIP) with Viasat, but it will use up your data unless you use Viasat’s own VoIP, called Viasat Voice. Like its internet service, Viasat Voice is a monthly subscription service.
Can I use a VPN on my Viasat Internet service?
It’s possible to use a Virtual Private Network (VPN) with your Viasat Internet service, but it may not perform well with one. Satellite internet, even from Viasat, is susceptible to high latency (lag). Because a VPN continually encrypts and decrypts information as it leaves or enters your network, every piece of data is like initiating a new download. This compounds the effects of high latency.
Can I play video games with Viasat Internet?
The short answer is yes, but online gaming with satellite internet can be problematic. Viasat is no exception. While you’ll get plenty of speed from Viasat, the lag associated with satellite internet can be frustrating. It has the biggest impact on real-time activities like online gaming. For some helpful tips about the best ways to play video games online using satellite internet, check out Your Guide to Gaming on Satellite Internet.
Viasat Pricing
Here is internet pricing information from Viasat.
How much is Viasat Internet?
Viasat offers several internet packages, starting at $129.99 per month. Speeds, final price, and availability will vary by location.
Data as of 3/01/24. Prices and availability vary by location. Installation fees, monthly equipment lease fees, and taxes may apply. After 850 GB of High-Speed Data usage, you still have unlimited access to Standard Data, which may result in slower speed.
Viasat Billing
How do I see my monthly Viasat bill?
To see your Viasat bill, just log into your Viasat account.
How do I pay my Viasat bill?
The easiest way to pay your Viasat bill is to log into your account using the link above, following the prompts to make a payment. You can pay your Viasat bill with a credit or debit card. Checks are not accepted.
Who do I contact with Viasat billing questions?
For questions about your Viasat bill, visit its Contact Us. Or you can simply call 866-945-3258.
Does Viasat charge cancellation fees?
No. Viasat's Unleashed internet package is paid month-to-month and does not require a contract.
Viasat Availability
Is Viasat available in my area?
Viasat satellite internet is available almost everywhere in the US.
Viasat Equipment and Installation
How do I install Viasat satellite internet?
Viasat Internet requires professional installation to mount and align the satellite dish that receives the signal. There is no self-installation option. You’ll schedule an installation time when you order your service. Along with installing the dish, the installation technician will help you set up the connection on the main computer you’ll use on the internet.
What equipment do I need for Viasat Internet?
Viasat will provide all the equipment you need for a fast internet connection and home network. Most setups include a satellite dish and a modem with a built-in Wi-Fi router. You can also use a third-party router if you prefer, but you must use the modem issued by Viasat. Also, Viasat charges a monthly equipment lease fee of $15. Viasat doesn’t offer an option to purchase your equipment.
Will Viasat Internet work with a wireless router?
Yes. In fact, the Viasat modem comes with a built-in wireless router. If you prefer a different router, you can use it, but you’ll still need to use Viasat’s modem and pay the monthly equipment fee. Learn more about how to get the best router for your needs in “Satellite Modem and Router FAQ”.
Viasat Customer Service
What’s the customer service phone number for Viasat?
For Viasat customer service, call 866-945-3258.